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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Bupa Australia has announced a 4.8% increase in health insurance premiums, effective from April 1, 2026. This adjustment, approved by the Federal Health Minister, reflects the rising costs associated with healthcare services and the growing demand for medical treatments. - read more
Suncorp has successfully secured up to AU$2.4 billion in reinsurance protection over a five-year period, leading to a significant 10% surge in its share price. This strategic move aims to cap natural hazard costs in approximately 90% of scenarios, thereby enhancing the company's fiscal 2026 growth outlook. - read more
Insurance Australia Group (IAG) has reported a net profit after tax of AU$505 million for the first half of the 2026 financial year, demonstrating resilience in the face of severe seasonal weather events. This performance underscores the company's robust financial management and strategic initiatives aimed at maintaining stability. - read more
Suncorp, a leading Australian general insurer, has recently secured a substantial reinsurance agreement valued at up to AU$2.4 billion over five years. This strategic move is designed to cap natural hazard costs in approximately 90% of scenarios, thereby enhancing the company's financial resilience against unforeseen events. - read more
The Australian Competition and Consumer Commission (ACCC) has announced an in-depth Phase 2 review of Insurance Australia Group's (IAG) proposed acquisition of RAC Insurance. This decision stems from concerns that the merger could substantially lessen competition in Western Australia's insurance market, particularly in the supply of motor vehicle and home and contents insurance. - read more
Business interruption insurance is a crucial safeguard for nightclub owners who want to protect their revenue streams from unexpected disruptions. This type of insurance is designed to cover the loss of income that businesses suffer after a disaster-related closing of the business premises or due to the rebuilding process afterward. - read more
In the dynamic world of running a nightclub, unforeseen incidents can happen at any time. Whether it's a lively crowd that gets out of hand or an unexpected electrical issue that disrupts your night, the challenges of managing a nightlife venue are uniquely demanding. That's why having the right insurance coverage is not just advisable, it's essential for every nightclub owner. - read more
The nightlife industry is undergoing a significant digital transformation, reshaping how nightclubs operate and engage with their patrons. From online bookings to digital payments, many nightclubs are embracing technology to enhance customer experience and streamline operations. However, this digital shift comes with its own set of challenges. - read more
Picture this: it's a busy Saturday night at your nightclub. The dance floor is packed, the DJ is spinning tunes, and everyone's having a great time. Suddenly, someone trips and falls, injuring themselves. In such situations, having the right insurance can be crucial. That's where public liability insurance comes into play. - read more
Running a nightclub in Australia can be an exciting venture, but like any business, it comes with its fair share of risks. Nightclub insurance is a crucial safeguard that shields you from the unforeseen, be it a simple accident or a significant mishap. This specialized insurance is pivotal for protecting your establishment, patrons, and the bottom line. - read more
Knowledgebase
Proximate Cause: The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.
