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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Running a nightclub in Australia can be an exciting venture, but like any business, it comes with its fair share of risks. Nightclub insurance is a crucial safeguard that shields you from the unforeseen, be it a simple accident or a significant mishap. This specialized insurance is pivotal for protecting your establishment, patrons, and the bottom line. - read more
The nightlife industry is undergoing a significant digital transformation, reshaping how nightclubs operate and engage with their patrons. From online bookings to digital payments, many nightclubs are embracing technology to enhance customer experience and streamline operations. However, this digital shift comes with its own set of challenges. - read more
Business interruption insurance is a crucial safeguard for nightclub owners who want to protect their revenue streams from unexpected disruptions. This type of insurance is designed to cover the loss of income that businesses suffer after a disaster-related closing of the business premises or due to the rebuilding process afterward. - read more
Running a nightclub is no small feat. It's a lively business that offers entertainment and enjoyment. Yet, it also comes with its own set of risks. That's where nightclub insurance comes in. Just as you craft the perfect atmosphere for your patrons, having the right insurance ensures that the unexpected doesn't catch you off guard. - read more
In the dynamic world of running a nightclub, unforeseen incidents can happen at any time. Whether it's a lively crowd that gets out of hand or an unexpected electrical issue that disrupts your night, the challenges of managing a nightlife venue are uniquely demanding. That's why having the right insurance coverage is not just advisable, it's essential for every nightclub owner. - read more
Recent revelations have cast a spotlight on Netstrata, a prominent strata management firm in Australia, for imposing insurance brokerage fees significantly higher than industry norms. This development has ignited a broader discussion about the need for transparency and reform within the strata management sector. - read more
Bobby Lehane, CEO of PICA Group, has issued a cautionary statement regarding the future of the strata management sector in Australia. He emphasized that eliminating insurance commissions could pose a significant threat to the industry's viability, drawing parallels to the challenges faced by the aged care sector. - read more
Strata property owners in North and Central Queensland are being encouraged to take advantage of new federal and state initiatives designed to reduce insurance premiums and improve cyclone resilience. These programs offer financial incentives for property upgrades that can lead to significant savings on insurance costs. - read more
The Australian Financial Complaints Authority (AFCA) is calling on insurers to enhance their communication regarding premium increases to help resolve disputes more effectively and fairly. The authority suggests that offering flexible payment options could also aid in managing disputes. - read more
Leading Australian life insurer TAL has reported a substantial $4.7 billion in life insurance claims paid over the 12 months ending March 31, 2025. This figure underscores the significant role life insurers play in providing financial support to Australians during challenging times. - read more
Term Life Insurance: A form of life insurance that is a pure protection policy with no cash or maturity value which lasts for a specific length of time, called a term.
